Frequently Asked Questions
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We ask that all children and adults wear enclosed shoes and long pants/leggings. We also suggest bringing a change of clothes for your little one as some playgroup sessions can get very messy
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we offer multiple price options:
Term Passes $140-$175
Siblings $97-122
3 Week Passes $55
Siblings $36
Casual passes &25
Siblings $15
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We are located at the top of the Baldivis Children’s forest, located at 1399 Mandurah Road, Baldivis.
Once you arrive at the forest for one of our playgroup sessions, please follow the driveway through the gate, veering to the left following the limestone path up to the top car park.
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We suggest you bring a water bottled as there is no drinking water available at the forest and some snack to enjoy during our playgroup session, we also suggest you wear/bring sunscreen and a hat as a majority of play is not undercover.
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You can reach us anytime via our contact page information or via direct email contact@wildflowerplaygroup.com
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Baldivis Children’s Forest has toilet facilities with change tables as well as multiple sinks to wash yours or your little one’s hands with.
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Baldivis Children’s forest is mostly pram and wheelchair accessible, where we hold our playgroup sessions is a mixture of limestone paths, concrete and wood chips.
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Wildflower Playgroup – Session Cancellation & Rescheduling Terms and Conditions
(Aligned with Australian Consumer Law – Clear & Easy to Understand)
1. Unforeseen Circumstances
Wildflower Playgroup may need to postpone or cancel a session due to unforeseen circumstances such as:
illness,
severe weather,
safety concerns, or
other events outside our control.
We will always act with due care and skill, and we will notify all ticket holders as soon as possible.
2. Postponed Sessions
If a session is postponed, a replacement date will be offered.
All tickets for the postponed session will automatically transfer to the new date.
If you cannot attend the replacement date, you may request to attend another session of your choice (subject to availability).
A refund is not required under Australian Consumer Law when a suitable replacement is offered within a reasonable time.
3. Cancelled Sessions
If a session is cancelled and cannot be postponed, Wildflower Playgroup will offer a reasonable alternative remedy, such as:
attendance at a future session,
attendance at a school holiday session,
or another equivalent experience.
These remedies meet the requirements of Australian Consumer Law, which allows businesses to provide an alternative service when a cancellation occurs due to circumstances outside their control.
4. Term Passes & Multi‑Session Passes
Term passes are heavily discounted, providing multiple sessions at a reduced rate compared with casual tickets.
Because of this:
The pass includes several free sessions built into the discount.
These free sessions absorb any reschedules or cancellations that may occur throughout the term.
If you attend the number of sessions equal to or greater than the paid portion of the pass, you have received the full value of your purchase.
Under Australian Consumer Law:
A refund is not required when the value of the service has been provided,
or when the business offers a reasonable alternative remedy for any missed sessions.
5. When Refunds Are Not Available
Refunds are not available when:
you are unable to attend a rescheduled session,
you are unable to attend an offered replacement session,
you change your mind,
your circumstances change,
or you purchased a discounted pass and received the value of the paid portion.
This is consistent with Australian Consumer Law, which does not require refunds when:
the business provides the service with due care and skill,
the service is delivered within a reasonable time,
or a suitable remedy is offered.
6. When Refunds May Be Considered
Refunds may be considered only if:
Wildflower Playgroup cannot provide the service at all,
no replacement or alternative session is offered,
or there is a major failure under ACL (for example, the service is unsafe or not delivered at all).
These situations are extremely rare.
7. Your Rights Under Australian Consumer Law
Australian Consumer Law guarantees that services must be:
provided with due care and skill,
fit for their intended purpose, and
delivered within a reasonable time.
Wildflower Playgroup meets these obligations by:
providing high‑quality sessions,
offering replacement dates for postponed sessions,
offering alternative sessions for weather‑related cancellations, and
ensuring term pass holders receive full value through discounted pricing and remedies.
8. Agreement to Terms
By purchasing a ticket or term pass, you acknowledge and agree to these Terms & Conditions.